Email Services for Home Service Companies
Email is one of the most important tools in your contracting business. It’s how you send estimates, confirm appointments, share photos, deliver invoices, and follow up with customers. It also carries your name and your reputation with every message you send.
When your email comes from your domain, it sends the right signal. It helps communicate that you’re professional and prepared. As an Online Access website subscriber, you get access to our managed company email service at no extra cost.
Why Your Business Should Use Your Own Domain for Email
This might sound like a lot of trouble to you, and the initial email setup can be complex. But it’s worth it. Homeowners make quick judgments. An email from @gmail.com or @yahoo.com doesn’t represent your company the same way a branded address does. Using your own domain helps you:
- Look more established and legitimate
- Reinforce your branding with every message
- Keep communication consistent across your team
- Avoid mixing business emails into personal inboxes
- Reduce the risk of impersonation or employee confusion
It’s a small change that makes a big difference. This is doubly true in the trades. For HVAC, plumbing, and electrical contractors, trust is everything. Sending messages that highlight your branding helps build that.
What’s Included with Your Website Package
We want every contractor we work with to have the tools they need to look professional and stay organized. By hosting your domain-based email directly through us, everything stays clean and secure. All website packages include email, but the number of accounts and available storage vary.
Essentials
- 15 email accounts
- 30 GB server storage
Professional
- 20 email accounts
- 40 GB server storage
Premier
- 30 email accounts
- 60 GB server storage
Signature
- 50 email accounts
- 100 GB server storage
All email accounts include:
- Barracuda email firewall protection
- Account backup, restoration, and ownership
- Webmail platform for easy access from any device
- Compatibility with Outlook, Gmail, Apple Mail, and Thunderbird
- Live support for account creation, transfers to our hosting, and aliases
How Email Setup Works
Setting up your company email is simple. It’s often handled during the startup process, but it can be done later. Here’s a quick breakdown:
Fill out a request form
Our team needs to know what accounts you need created and the passwords for each. Make sure you fill out the correct form! Click the first button if you’ve never had a domain-based email before. If you’re transferring one or more existing email addresses, use the second.
We create or transfer your accounts
Our developers configure your domain and accounts in our email system. Transfer of existing accounts begins. You’ll need to keep your old accounts active until this process is done. If you haven’t had accounts before, our customer support team will get to work setting things up.
Our team adds your domain to our security system
This enables Barracuda filtering, which provides virus and spam protection, helping safeguard you from malicious actors. You can whitelist, blacklist, and teach the filter your user preferences.
We send login info and next steps
You’ll receive a confirmation message with your login credentials and simple instructions for connecting your devices. This includes your login link and server settings.
Have an issue setting up or accessing your newly-hosted email? Call us at (810) 985-6603. We're happy to help.
Frequently Asked Questions – Email Services
Email is included with all our website packages. Just fill out the new email form, and our team will create your accounts. They’ll also send over the login link. No separate purchase is required unless you need additional storage or more accounts than your package provides.
Yes. There are three things you can try on your own:
- Double-check that the caps lock isn’t on when entering your password.
- Make sure you’re logged into the correct account.
- Confirm that you’re using the login link or server settings we provided. Your login will be your entire email address. Passwords are case-sensitive.
If those don’t fix it, reach out. Our team is always happy to help.
Call (810) 985-6603 or email help@hvacwebsites.com. Our team can assist with setup, login issues, aliases, and general email support for accounts hosted with us.
We serve over 500 contracting companies across North America, and we’ve seen many email gaffes in that time. Barracuda helps with spam, but bad actors can get in if you make yourself an easy target. To keep your email and business safe, make sure you:
- Use strong passwords and avoid sharing them between employees.
- Inform us immediately if someone leaves your company so we can secure or update their account.
- Avoid using the same password for multiple systems or email accounts.
- Never open attachments from unknown senders.
Yes—we cannot see your password, but we can reset it. Just email us to initiate a reset.
There’s no set timeline. It depends on gathering all needed information, the number of accounts and amount of email to be transferred, and export options with your existing provider. Some transfers can be finished in ten minutes. Others might require a week or two of back-and-forth. Our team will guide you through the process and keep you updated.
We can help you set up your OA-hosted email accounts in Outlook, Gmail, Thunderbird, Apple Mail, and mobile apps. Beyond setup, we can’t troubleshoot these or any other third-party applications.
Yes. If you want messages forwarded to another inbox or alias, just let us know. Forwards are commonly employed when employees leave in order to monitor their address for any incoming email.
Yes. Every account includes Barracuda firewall protection, which filters out most malicious traffic. If something suspcious does get through, you can report it via your Barracuda login. If you need help with how to manage your filter, email us at help@pagepilot.com.
Our system supports both. IMAP leaves your mail on our server, whereas POP3 downloads mail from our server, either immediately or after a set number of days. Keeping mail on our server at least short term allows mail to be set up and accessed from multiple locations.
