2017 Consumer Survey

2017 HVAC Consumer Survey

Presented by Online Access, Inc.
Welcome to the Online-Access 2017 National Survey: How Consumers First Find their HVAC Contractor
Initial screening question:
Have you had a Heating or Cooling contractor in your home within the last year?
If the consumer's answer was 'yes', this follow-up question was asked:
How did you first learn about the contractor you used?
  • Recommendation / Word-of-Mouth
  • Internet
  • Television
  • Postal mail
  • Radio
  • Newspaper
  • Yellow Pages
Additional Notes:
  1. The survey was done using Google Surveys. Over 4,000 people were originally asked if they had had an HVAC contractor in their home within the last year in order to find a thousand consumers, evenly distributed between all homeowner age groups and gender, who had.
  2. Here is a sample of how the first question was presented and, for those who said "yes", how the second question was presented. All survey answers were presented in random order to every participant.

Question #1
question number 1 - have you had a heating or cooling contractor in your home within the last year?
Question #2
question number 2 - how did you first learn about the contractor you used?
Question #2 Response
question number 2 response

What Changed from 2015?
what changed from 2015 results

DETAILED LINKS:       Overview   |   Age Breakdown   |   Gender Breakdown   |   Location Breakdown

Office Hours

9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
*We are Based in the Eastern Time Zone

Contact Information

Online Access, Inc.
2650 Oak St.
Port Huron, MI 48060
Main Phone: (810) 985-6603
Toll Free: (888) 966-4785
Fax: (810) 985-0954
Online Access has web products for HVAC, electrical, and plumbing contractors.
Online Access is a web solution company specializing in HVAC, plumbing, and electrical websites. Please, reach out to us if you have any questions or want to get started.