Chat Options

Best Suited For:

Companies that prefer a texting option over web chat
Benefits:

  • Lets customers text your existing office number
  • Simplifies appointment and bill reminders
  • Has an easy-to-use dashboard
Things to Consider:

  • If chat begins via the website, it continues on the customer's cell
  • Requires someone to field responses
Price:

  • Start-Up: $99
  • Monthly: $45/$90
Best Suited For:

Companies that already have Nearby Now
Benefits:

  • Reasonably priced
  • Uses a platform you already know
  • No start-up fees
  • First 8 weeks FREE!
Things to Consider:

  • Must be managed by someone with a Nearby Now account
  • Requires someone to field responses
Price:

  • Start-Up: $0
  • Monthly: $20
FREE FOR
8 WEEKS!
Best Suited For:

Companies that want after-hours service
Benefits:

  • Priced per lead with no monthly charges
  • Comes with an online scheduling tool
  • Real live human greeter on the other end
Things to Consider:

  • Greeters may be limited in their ability to answer questions as it is based on the information you provide
Price:

  • Start-Up: $100
  • Per Lead: $15
Best Suited For:

Companies that want 24/7 automated responses
Benefits:

  • FREE for our website customers
  • Equipped with online scheduling
  • Replies customized to fit your services
Things to Consider:

  • Limited in its responses
  • Designed to mostly handle after-hours
Price:

  • Start-Up: $0
  • Per Lead: $0
FREE FOR
PAGEPILOT
CUSTOMERS



Chat Widget Combinations (Day/Night)

We find that many clients like to mix and match chat platforms depending on the time of day. Here are a few possible combinations:
#1 - Texting/Chatbot
  • Low cost
  • More direct control
  • Afterhours scheduling via the Chat Bot
#2 - Texting/Live Chat
  • Medium cost
  • Less direct control
  • Afterhours Scheduling via the live chat greeters
  • People that text afterhours can be directed over to Live Chat (costly) or just told to call the phone number
#3 - Chatbot/Live Chat
  • Medium cost
  • Most chats during the day get routed to the office anyways
  • Afterhours scheduling via a live person
  • People that text afterhours can be directed over to Live Chat (costly) or just told to call the phone number



Office Hours

Monday:
9:00am - 5:00pm
Tuesday:
9:00am - 5:00pm
Wednesday:
9:00am - 5:00pm
Thursday:
9:00am - 5:00pm
Friday:
9:00am - 5:00pm
Saturday:
Closed
Sunday:
Closed
*We are Based in the Eastern Time Zone

Contact Information

Online Access, Inc.
2650 Oak St.
Port Huron, MI 48060
Main Phone: (810) 985-6603
Toll Free: (888) 966-4785
Fax: (810) 985-0954
Online Access is a web solution company specializing in HVAC, plumbing, and electrical websites and products. Please, reach out to us if you have any questions or want to get started.